When it comes to essential services such as power, gas, and water, zero downtime is the expected norm. Not only are these basic services managed in computerized environments, ancillary services such as billing, customer service, installation, and more also comprise vital aspects of utilities’ operations.
To keep up with such high standards for reliability, utility providers have established robust business continuity and disaster recovery practices, making major investments in hardware, storage, and software infrastructure to ensure 24/7 availability. Their IT environments have become hybrid and consist of legacy systems located in physical datacenters which work in concert with virtual environments residing in the private and public cloud.
Updates and changes made to these IT environments are implemented by different teams of in-house, vendor-affiliated and other third parties. This multiplicity sets the stage for errors and misconfigurations that may eventually cause service disruptions and outages; data may be lost and unrecoverable. The key to avoiding such incidents and to assuring IT resilience – high availability, recoverability and stability – lies in preventing disruptions and outages before they occur.
To avert outages and assure IT resilience, the best course of action is to prevent disruptions and outages before they impact your business. This is precisely what the AvailabilityGuard™ solution does. Implementing the solution provides the tools to gain visibility into IT environments, understand how they are running, identify hidden errors with the potential to cause disruption, and receive a detailed protocol on how to repair them.
Alongside the obvious benefits of preventing IT outages and assuring disaster recovery, additional benefits of AvailabilityGuard are that it: