For modern private and professional life, the communication services provided for smart phones, computers, tablets, or other internet-connected devices by telcos are critical. These direct-to-customer services must continue uninterrupted. Telcos are also frequently involved in B2B communications businesses providing communication solutions to diverse industry sectors. Clearly, here too, there is no room for disruption to service or outages. For streaming and media companies, if customers can’t access content, there is no business.
Yet, communication, streaming and media companies are still subject to too frequent service disruptions or outages. Their IT environments are generally hybrid, comprised of legacy systems in physical datacenters and multiple cloud-based servers and storage. The cloud is a, if not the, primary technology for enabling streaming services. Updates, changes, and new app releases are very frequent in hybrid, multi-cloud environments. They are implemented by different IT teams of in-house, vendor-affiliated and other third parties but not thoroughly validated to make certain they do not introduce misconfigurations into the environment. The multiplicity of applications, devices, “as a service” platforms, as well as the number of teams involved in maintaining these environments sets the stage for errors and misconfigurations that may eventually cause service disruptions, outages and data loss. In fact, most outages occur during regular maintenance activities.
When it comes to cyberattacks, telcos are a prime target because their critical infrastructure is used to provide connectivity to a growing number of diverse devices from phones to medical devices to game consoles and baby monitors, etc. Communication companies must make certain their data storage environments are resilient to cyberattacks and ransomware. And, if attacked and data is stolen, they need to ensure they can recover it completely.
The key to assuring IT and cyber resilience– lies in prevention and preparation – detecting misconfigurations before they impact the business.
Our trio of solutions enable IT and cyber resilience and cyber recoverability. They give IT and InfoSec teams the tools to proactively keep their hybrid environments resilient. They instantly identify and quickly prevent and repair threats to availability and data security.
AvailabilityGuard NXG™ proactively detects misconfigurations, single points of failure and other errors throughout all infrastructure layers before they impact your business. It prevents disruptions, outages and data loss.
Data Security Advisor™ uncovers hidden security risks to critical data storage systems (storage arrays, cloud storage, virtual SAN, file servers, file systems, raw devices, appliances, etc.) where high-value core data is stored. It ensures systems are configured correctly and data is inaccessible to malicious attackers.
RecoverGuard™ ensures that data systems in all types of IT environments are configured to enable recovery from cyberattack. It automatically detects IT misconfigurations that jeopardize IT ability to recover data and service in the event of a cyberattack, verifies that recovery from ransomware and other attacks is always possible through available and secured data copies, and ensures regulatory requirements are met.
All our solutions are supported by a Resilience Assurance Platform based on architecture that supports agile business requirements and serves as a single pane of glass through which IT can see, understand and manage its resilience and recovery needs. The platform delivers comprehensive reports of resilience status and makes use of an intuitive dashboard where tens of analyses of up-to-the-minute resilience levels are seen, and where more details can be learned by drilling down into any of the parameters shown.