Today, insurance companies have hundreds of thousands and even millions of policyholders whose records and accounts must always be available for access, claims handling and service. Insurance industry professionals and certainly their clients, view their policies and investments as critical and so, any disruptions to service or handling of claims has a very negative impact on reputation and continued business.
Like other industries, insurers are inventing new ways to make their business simpler and more efficient. Enabled by technologies such as big data, AI, telematics, predictive maintenance and others, the industry is preparing to transition from its traditional reactive approach – claims made following an event or incident – to a proactive one – prediction and prevention, and automatic collection of incident data, claims adjustment and payment to policyholders. This highly inter-connected world where data is immediately available to insurers will serve to streamline processes and facilitate new, more helpful interactions with customers.
The industry’s progress towards proactivity depends on two key conditions: 24/7 availability and secure connectivity. This makes the resilience of IT environments vital. An insurance company must be as certain as possible that their environment is resilient to outages that cut off service and access to information about the insured. Likewise, with the continuing and growing threat of cybercrime, insurers need to protect the core data on which their operation depends from attacks, in particular ransomware.
The IT environments used by insurance companies are most often hybrid, comprised of legacy systems in physical datacenters and cloud-based servers and storage. Updates and changes made to these IT environments are implemented by different teams of in-house, vendor-affiliated and other third parties. This multiplicity sets the stage for errors and misconfigurations that may eventually cause service disruptions and outages; data may be lost and unrecoverable. Core data that cannot be recovered is also a real risk when a company is the victim of a ransomware or other cyberattack. Thus, companies need to ensure that key information stored in IT environments is well-protected by appropriate architecture and in case of a successful cyberattack, data is recoverable.
Just like the insurance industry’s own trend toward proactivity, the key to assuring IT and cyber resilience also lies in prevention and preparation: detecting misconfigurations before they impact the business.
Our solutions enable IT and cyber resilience and cyber recoverability. Our trio of solutions give IT and InfoSec teams the tools to keep their environments resilient. They instantly identify and quickly prevent and repair threats to availability, data security and recoverability.
AvailabilityGuard NXG™ proactively detects misconfigurations, single points of failure and other errors throughout all infrastructure layers before they impact your business. It prevents disruptions, outages and data loss.
Data Security Advisor™ uncovers hidden security risks to critical data storage systems (storage arrays, cloud storage, virtual SAN, file servers, file systems, raw devices, appliances, etc.) where high-value core data is stored. It ensures systems are configured correctly and data is inaccessible to malicious attackers.
RecoverGuard™ ensures that data systems in all types of IT environments are configured to enable recovery from cyberattack. It automatically detects IT misconfigurations that jeopardize the ability to recover data and resume service in the event of a cyberattack, verifies that recovery from ransomware and other attacks is always possible through available and secured data copies, and ensures regulatory requirements are met.
All our solutions are supported by a Resilience Assurance Platform based on architecture that supports agile business requirements and serves as a single pane of glass through which IT can see, understand and manage its resilience and recovery needs. The platform delivers comprehensive reports of resilience status and makes use of an intuitive dashboard where tens of analyses of up-to-the-minute resilience levels are seen, and where more details can be learned by drilling down into any of the parameters shown.