Support Engineer

Description

• Responsible for providing support for AvailabilityGuard™ and DSA™ customers and partners.
• Assist customers with review and prioritization of IT misconfigurations detected by AvailabilityGuard™ and DSA™.
• Work with large enterprise companies worldwide.

Requirements

Must:

• Previous experience with tech services for international customers with large enterprise IT infrastructure.
• Ability to independently lead a dialogue with IT reps of Int’l Fortune 2000 companies.
• Fluent in English.
• Previous experience with technical services for international customers.

Nice to have:

• General understanding of virtualization, system and storage concepts (e.g. LUN, WWN, SAN/NAS, Cluster, VM, Virtual network, Container).
• Understanding of datacenter and application architectures (A/A, A/P, LB, HA, DR, Web App, DB).
• Knowledge in VMware / Windows AD, GPO / Shell scripting / AWK / SQL – an advantage.