We are seeking a Support Engineer to join our team.
Description
Responsible for providing support for AvailabilityGuard™ and DSA™ customers and partners.
Assist customers with review and prioritization of IT misconfigurations detected by AvailabilityGuard™ and DSA™.
Work with large enterprise companies worldwide.
Requirements
Must:
Previous experience with tech services for international customers with large enterprise IT infrastructure.
Ability to independently lead a dialogue with IT reps of Int’l Fortune 2000 companies.
Fluent in English.
Previous experience with technical services for international customers.
Nice to have:
General understanding of virtualization, system and storage concepts (e.g. LUN, WWN, SAN/NAS, Cluster, VM, Virtual network, Container).
Understanding of datacenter and application architectures (A/A, A/P, LB, HA, DR, Web App, DB).
Knowledge in VMware / Windows AD, GPO / Shell scripting / AWK / SQL – an advantage.
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