Container Technology + Container Orchestration ≠ Resilience

Container technology has brought many important benefits to enterprise IT but resilience is not one of them

“Look Where You’re Going,” said Mom.

To avoid outages and gain visibility into your IT resilience status, follow that indispensable advice in complex IT environments too!

Not Again! Some Thoughts and Useful Information Following the Epic Facebook Outage and Its Recent Mini-Echo

The outages demonstrate the big risks of no visibility into IT environment health

Five Common Misconfigurations on the Public Cloud: Will Knowing What They Are Prevent Your Next Outage? Much More is Involved.

Here’s a glimpse into some issues that cause disruptions or downtime. But they are not a five-step blueprint for resilience. Much more is involved.

Software Defined Data Center

Configuration validation automation – a hidden AvailabilityGuard™ gem!

Knowing what you’d like to change in your IT settings, or what standards you want to apply, and then validating that your changes were actually implemented – are two different things. The larger your enterprise, the more likely it is that significant gaps between the two will exist, leaving you with unknown, and potentially unacceptable risk.

Cyber-resilience: A Critical Component of Any Comprehensive Cyber-security Strategy

To keep core data systems safe, architect IT environments that shield critical data from attack

The Story of the IRS’s 11-hour Outage on Tax Day 2018

“Firmware bug” reported as the cause for the IRS online filing platform outage. What went on behind the scenes that led up to the outage?

Farewell to 2018. In 2019, let’s conquer the IT resilience challenge

Well, 2018 is just about over and at the end of the year it’s good to take stock of what this past year was about. In 2018, we saw that complex, hybrid IT systems are hard to maintain especially when you don’t really know why they fail. What were the issues that concerned us and the community we serve, what was our take on significant events that occurred and now, what have we learned?

The Lesson of the Black Friday Outages: IT Resilience is Paramount!

Shoppers plan their Black Friday purchases weeks in advance. Retailers, please plan, test and verify your IT environment resilience in advance, so outages don’t recur.

Stories We Tell, and the Real Reasons for IT Outages

IT outages seem more common than ever, and their business implications also seem to increase exponentially over time. When looking at the reasons given, way too often it’s a “hardware issue” or the notorious “technical glitch”. So what are the real causes, and why use technology as a scape-goat?

Chaos or Control? Take Charge and Manage the Resilience of Your Mushrooming Cloud Environments

Cloud environments are evolving faster than climate is changing. Here, though, you can make a difference: Ensure resilience in your multiple cloud environments.

Ensuring Resilience Assurance for Insurers

The insurance industry is now at an inflection point, ready to adopt new technologies to bring services and new offerings in line with client demands. A robust and resilient IT environment should be an objective that’s equal in importance to the customer experience.

A What-if Analysis That Prevents Unplanned Maintenance-Related Outages

Enterprises with large and complex IT environments typically add and decommission numerous systems during an average week. From time to time, the unfortunate end result is an unplanned service outage. AvailabilityGuard What-If Impact Analysis report enables you to review the business processes that will be affected by decommissioning a switch.

Go ahead, move to software-defined storage – we’ve got your back, configuratively-speaking

Modern enterprises are always in search of more agility and productivity – IT included. To a very great extent these have been provided by cloud and virtualization technologies. And, most recent in a long line of these innovative technologies, storage virtualization is now also enterprise-ready. How do you confirm it’s configured for resilience?

The pace of innovation – how do you keep up with it?

Amazon recently announced that 497 new features were added to the AWS platform in just one quarter. How do you keep up with this level of change and assure resilience in such a dynamic environment?

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Farewell to 2018. In 2019, let’s conquer the IT resilience challenge

In 2018, we saw that complex, hybrid IT systems are hard to maintain especially when you don’t really know why they fail. There is a solution!

Well, 2018 is just about over and at the end of the year it’s good to take stock of what this past year was about. One way we’re doing that is by looking at the blogs we published. What were the issues that concerned us and the community we serve, what was our take on significant events that occurred and now, what have we learned?

Some mega-outages in 2018

With IT outages figuring prominently in our blog posts, we were both critical and understanding. Critical of enterprises whose online availability is vital to hundreds of thousands or even millions of people (banks, airlines, and don’t forget Black Friday!) – for not knowing what their resilience status is and whether they’ll be able to recover from an outage or a cyber attack. And, we were also understanding, knowing how complex today’s IT environments are – they are hybrid, comprised of public cloud, private cloud and on-premises systems, new and legacy applications, maintained by numerous in-house and outsourced IT teams, etc.

New technologies can disrupt online availability

We also posted some blogs that discussed tech aspects of keeping IT environments resilient. We pointed out that with new cloud technologies the pace of innovation is dizzying. We also looked at upgrading to higher-performing systems such as software-defined storage, and another post talked about how so many systems are commissioned and decommissioned on a weekly basis at the typical enterprise. In these and other posts, we cautioned that any and every change in the environment must be validated to ensure that the old and new connections and paths required are (still) in place and operative. No matter what or who initiates the change, the responsibility for resilience is on the enterprise.

Enterprises generally don’t know the reason for their outages or disruptions

Still another post waxed philosophical, asking where the stories we tell about the causes of IT outages originate and why we don’t or can’t go more deeply into the real reasons.

We see that the thread running throughout all of this year’s posts is the realization that enterprises don’t know and/or don’t have the time to find out what caused their outage. It’s only logical that if the true cause remains unknown, then the fix administered may not be the real repair needed, and another outage is only a matter of time.

Thus, enterprises pay a heavy price for not knowing what’s going on within their IT environments. Though it’s not an uncommon problem, “not knowing” won’t get you a discount when the regulator comes around to demand the fine for service disruption – a growing phenomenon in several spheres (and a topic we also referred to this year). Nor will it prevent the board or customers from demanding the CEO’s resignation, unfortunately.

IT resilience is definitely and demonstrably achievable. Our AvailabilityGuard™ solution provides visibility of the resilience status of your complex, large, interconnected hybrid IT environments of today. It identifies potential points of failure and how to repair them. Multiple reports and a clear, intuitive UI ease the work of maintaining resilience. AvailabilityGuard gives IT teams the information they need so that they “know.”

Here’s wishing that 2019’s a year of discovery for enterprises in which they find and implement the solution to their IT resilience challenges.

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