The Real Reason Airline (and other) Systems Go Down

The Real Reason Airline (and other) Systems Go Down

delta outage
by Mark Stensen on August 9, 2016

Delta this week. Southwest last month. Jet Blue back in May. Which airline is next to suffer a major outage?

These recent events don’t go unnoticed – and not only by the millions of affected passengers – prompting CNN and other news outlets to try and get to the bottom of the issue: Why do computer crashes keep bringing major airlines to their knees?

As a matter of fact, these outages are so devastating that Southwest CEO found himself in the hot seat after the unions called for him to step down following the recent IT breakdown.

If you think terror and hackers are the biggest cause for system outages, you may be looking at the wrong place. The real reasons are alarming in their simplicity: Human errors. Mistakes. Good old fashioned screw ups.

The latest sequence of major outages imply that the airline industry has a massive problem. Critical errors happen everywhere, far more frequently than we want to admit. And if nothing changes in our approach, they will only become more frequent.

Read more about it –

CNN: The real reason airline computers crash
Business Insider: The airline industry has a massive problem, and there’s no real fix
AP: Unions seek ouster of Southwest CEO after IT breakdown
ITProPortal: Terror? Hackers? The real reasons for IT outages are far more boring

Mark Stensen
Mark Stensen
Resilience Specialist at Continuity Software

Comments are closed.